• ASG offers industry support

    If you were to glean one positive that has come out of the events of the past year, what would it be? It’ ...

    If you were to glean one positive that has come out of the events of the past year, what would it be? It’s a tough question, but one that Dave Massey, a founding member of the Automotive Support Group ...

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  • What the 2030 ban means for the aftermarket

    2030 is the latest deadline set by the government for the end to sales of new cars with internal combusti ...

    2030 is the latest deadline set by the government for the end to sales of new cars with internal combustion engines, but what does this mean for the aftermarket? Neil Pattemore assesses the situation. ...

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  • 'Office at home' assists garages during pandemic

    Remote access to Autowork Online has enabled Hill Street Garage to have an ‘office at home’ and provide g ...

    Remote access to Autowork Online has enabled Hill Street Garage to have an ‘office at home’ and provide great customer service throughout the duration of the pandemic. PMM finds out more. Like many ot ...

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  • Clarity provided on Apprenticeship Levy

    2017 saw the introduction of the government’s Apprenticeship Levy, yet years on and there is still confus ...

    2017 saw the introduction of the government’s Apprenticeship Levy, yet years on and there is still confusion amongst independent garages about the levy and how it affects them. PMM ’s expert contribut ...

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  • Autotech dissects online training

    With a boom in online training as a result of the pandemic, it’s hard for independents to know what type ...

    With a boom in online training as a result of the pandemic, it’s hard for independents to know what type of training they should prioritise. Mandla Ndhlovu, Head of Autotech Training, explains why, in ...

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  • The mutual benefits of work placements

    Back again for another instalment, Gemma Westlake explains why work placements benefit both the candidate ...

    Back again for another instalment, Gemma Westlake explains why work placements benefit both the candidate and the employer. I think we are all happy to see the back of 2020 and welcome a new and, hope ...

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  • Avia Autos provides bad review advice

    After receiving a bad Google review, Hayley Pells assesses the fallout and the best ways to react to such ...

    After receiving a bad Google review, Hayley Pells assesses the fallout and the best ways to react to such a situation. As you might expect, I was initially extremely upset to receive a one-star review ...

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  • How to find the right apprenticeship candidate

    If you read Gemma Westlake's last instalment, then you should understand what the apprenticeship scheme e ...

    If you read Gemma Westlake's last instalment, then you should understand what the apprenticeship scheme entails, and how to get the ball rolling. Now, Gemma looks into the type of person you may want ...

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  • A look back on the aftermarket in 2020

    With coronavirus taking centre stage, it’s worth reminding ourselves of everything else that has been goi ...

    With coronavirus taking centre stage, it’s worth reminding ourselves of everything else that has been going on behind the scenes. Away from the main headlines, Neil Pattemore highlights the aftermarke ...

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  • How garages can ensure customer satisfaction

    Arun Coumar, Founder of aftermarket consultancy Driven Performance Advisors, presents his guidance on how ...

    Arun Coumar, Founder of aftermarket consultancy Driven Performance Advisors, presents his guidance on how garages can ensure customer satisfaction with a professional job intake process. It was a poor ...

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