At the start of a new decade, Neil Pattemore returns to give readers an insight into the uncertain future of the aftermarket, and what the next ten years might bring. With not just another year, but a ...

Standardisation makes it easier and cheaper for garages to conduct their day-to-day business activities. Neil Pattemore discusses. ...

Neil Pattemore investigates what independent workshops should consider once the impact of Brexit becomes clearer. ...

It is often said that the two greatest challenges in running a successful business are handling customers and handling staff. Neil Pattemore discusses how both of these challenges be addressed. ...

For the aftermarket, ‘fake news’ is an increasingly serious problem, but more in the shape of ‘fake parts’. With this worrying trend showing no signs of slowing down, Neil Pattemore details the risks ...

Neil Pattemore discusses how the rapid developments in Artificial Intelligence (AI) will alter the way that we diagnose and repair cars. But could it impact the independent workshop negatively as well ...

From a business perspective, the beginning of the year is the opportune time to look at what shape your business is in and how it could be improved in the year ahead. ...

Neil Pattemore, the aftermarket’s ‘man in Brussels’ believes that there is a very poor understanding among garage owners when it comes to the new business opportunities that may be developing, but mor ...