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Is the Customer Always Right?

|Date: September 04, 2017

Is the Customer Always Right?

Andy Savva offers some advice on how best to deal with tricky customer complaints. ...

Andy Savva offers some advice on how best to deal with tricky customer complaints. ...

September 04, 2017
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Business Networking

|Date: September 04, 2017

Business Networking

Business networking is the tried and tested process of establishing mutually beneficial relationships wit ...

Business networking is the tried and tested process of establishing mutually beneficial relationships with other business people and potential customers. ...

September 04, 2017
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Straightset in Profile

|Date: September 01, 2017

Straightset in Profile

PMM takes a look at the services on offer from workshop design specialist, Straightset. ...

PMM takes a look at the services on offer from workshop design specialist, Straightset. ...

September 01, 2017
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Commitment to Quality – Herth+Buss

|Date: August 30, 2017

Commitment to Quality – Herth+Buss

PMM puts the questions to Herth+Buss – a German company with a strong proposition for the UK aftermarket. ...

PMM puts the questions to Herth+Buss – a German company with a strong proposition for the UK aftermarket. ...

August 30, 2017
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Managing an Online Reputation

|Date: August 29, 2017

Managing an Online Reputation

Dragon2000 looks at handling complaints online. ...

Dragon2000 looks at handling complaints online. ...

August 29, 2017
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Can We Fix the Reputation for A/C Leak Stop?

|Date: August 29, 2017

Can We Fix the Reputation for A/C Leak Stop?

David Raven, owner of www.airconditioningworkshop.co.uk, looks at the reputation of A/C leak stop product ...

David Raven, owner of www.airconditioningworkshop.co.uk, looks at the reputation of A/C leak stop products and the next generation of products now available. ...

August 29, 2017
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Who Needs a Trade Association?

|Date: August 28, 2017

Who Needs a Trade Association?

This question is often asked of Michael Harris, President of MACPartners – the European Trade Association ...

This question is often asked of Michael Harris, President of MACPartners – the European Trade Association for vehicle air conditioning (or ‘thermal management’ as it is more often referred to nowadays ...

August 28, 2017
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‘Market Shift Towards Higher Performance Braking Products’

|Date: August 23, 2017

‘Market Shift Towards Higher Performance Braking Products’

Restrictions imposed through legislation on brake manufacturers have created the need for discs and pads ...

Restrictions imposed through legislation on brake manufacturers have created the need for discs and pads to be significantly altered. ...

August 23, 2017
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4-1-1 MOT – Do the Numbers Add Up?

|Date: August 22, 2017

4-1-1 MOT – Do the Numbers Add Up?

Neil Pattemore outlines the potential issues caused by the recent UK Government consultation proposing a ...

Neil Pattemore outlines the potential issues caused by the recent UK Government consultation proposing a change to first time MOT tests. With the number of accidents and fatalities starting to rise on ...

August 22, 2017
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Is Your Workshop Fire Safe?

|Date: August 17, 2017

Is Your Workshop Fire Safe?

Repairing a business after watching it burn to the ground is a mammoth task, so having an established fir ...

Repairing a business after watching it burn to the ground is a mammoth task, so having an established fire safety plan is a real, and literal, life-saver. ...

August 17, 2017
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What Oil Should I Use? – From Racetrack to Road

|Date: August 15, 2017

What Oil Should I Use? – From Racetrack to Road

PMM talks to Shell Motorsport's Innovation Manager, Guy Lovett, and four-time F1 World Champion, Sebastia ...

PMM talks to Shell Motorsport's Innovation Manager, Guy Lovett, and four-time F1 World Champion, Sebastian Vettel. ...

August 15, 2017
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Innovations in Tyre Design

|Date: August 15, 2017

Innovations in Tyre Design

AutoMate, takes a closer look at the very latest innovations in tyre design on display at the 2017 Geneva ...

AutoMate, takes a closer look at the very latest innovations in tyre design on display at the 2017 Geneva Motor Show. ...

August 15, 2017
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The Future is Already Here

|Date: August 11, 2017

The Future is Already Here

PMM Editor's Viewpoint PMM September 2017. ...

PMM Editor's Viewpoint PMM September 2017. ...

August 11, 2017
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The TPMS Era

|Date: August 09, 2017

The TPMS Era

Bartec Auto ID is urging technicians and fast-fitters to brush up on their skills and equip themselves wi ...

Bartec Auto ID is urging technicians and fast-fitters to brush up on their skills and equip themselves with the best tools available. ...

August 09, 2017
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The Battle for Control: Diagnostic, Service & Repair

|Date: August 08, 2017

The Battle for Control: Diagnostic, Service & Repair

Neil Pattemore considers the ongoing battle for control of the diagnostic, service and repair market. ...

Neil Pattemore considers the ongoing battle for control of the diagnostic, service and repair market. ...

August 08, 2017
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