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    Received a Complaint?

    Steps you should take when caught up in a customer complaint. ...

    Steps you should take when caught up in a customer complaint. ...

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    The Power of Facebook Marketing

    It is forecast that over 37 million users will log onto Facebook in 2017, testament to the company’s domi ...

    It is forecast that over 37 million users will log onto Facebook in 2017, testament to the company’s dominant position in the social media market. Facebook reached another milestone in January 2017, r ...

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    Product Test – My Service Trust - Personalised Customer Videos

    Technician Dave Hill, London Road Garage Ltd, tests out the My Service Trust platform from Smart Garage S ...

    Technician Dave Hill, London Road Garage Ltd, tests out the My Service Trust platform from Smart Garage Solutions, providing garages with the software to create, send and track personalised customer v ...

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    How Efficient is Your Workshop?

    No matter the size of a vehicle workshop, from the smallest garage to the largest multi-franchise dealers ...

    No matter the size of a vehicle workshop, from the smallest garage to the largest multi-franchise dealership, maximising efficiency is key to profitability according to Straightset. A highly efficient ...

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    Six Benefits of Going Paperless

    TechMan, the garage management system provider, says there was a rapid shift towards paperless working in ...

    TechMan, the garage management system provider, says there was a rapid shift towards paperless working in 2016, facilitated in part by TechView – the customisable electronic vehicle health check (EVHC ...

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    Upselling Air Conditioning Components

    AC units have become virtually standard equipment in the cars of today and with summer traditionally bein ...

    AC units have become virtually standard equipment in the cars of today and with summer traditionally being the busiest time for a service, Behr Hella Service offers some tips to upsell AC components. ...

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    The Easy Way to Lower Exhaust Emissions

    Garages could help many of their customers pass MOT emissions tests by selling them a bottled engine care ...

    Garages could help many of their customers pass MOT emissions tests by selling them a bottled engine care product, says Cataclean. Here, the company looks at the benefits of pre-MOT engine care. As ev ...

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    How Much is Click Fraud Costing You?

    PPC Protect explore the growing problem with click fraud when it comes to mechanics advertising their ser ...

    PPC Protect explore the growing problem with click fraud when it comes to mechanics advertising their services online. It’s no secret that a lot of mechanics use pay per click networks such as Google ...

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    A/C Maintenance System Profit Potential

    Car parts supplier, Valeo, presents the case for having a suitable A/C maintenance system in the workshop ...

    Car parts supplier, Valeo, presents the case for having a suitable A/C maintenance system in the workshop. The increase in the number of cars equipped with air conditioning creates a strong opportunit ...

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    It's a Woman's World - Womanic

    PMM talks to mobile mechanic, Louise Baker, to find out more about her newly-launched business – Womanic. ...

    PMM talks to mobile mechanic, Louise Baker, to find out more about her newly-launched business – Womanic. Armed with years of industry knowledge – acquired from exposure to both the independent and re ...

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    No Train, No Gain!

    Andy Savva stresses the importance of continual training and development, urging garage owners to look be ...

    Andy Savva stresses the importance of continual training and development, urging garage owners to look beyond the short-term. In this month’s article, I would like to share my views on training. Durin ...

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    Oil Choice Giving You a Headache?

    The huge increase in the number of different oils needed to service passenger cars is causing headaches f ...

    The huge increase in the number of different oils needed to service passenger cars is causing headaches for independent garages and mechanics. That’s according to Andy Brown, UK Automotive Technical M ...

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    SERMI - Unlocking Future Business

    Neil Pattemore explores how the SERMI scheme, devised as part of the Euro 5 legislation, could potentiall ...

    Neil Pattemore explores how the SERMI scheme, devised as part of the Euro 5 legislation, could potentially lead to increased profitability for independent garages. Readers of PMM will be aware that Eu ...

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    Cracking Down on Counterfeits!

    Brembo offers some handy advice in the fight against counterfeit products. Aware of its garage customers' ...

    Brembo offers some handy advice in the fight against counterfeit products. Aware of its garage customers' needs, Brembo says it is constantly searching for ways to fight counterfeit products. Since th ...

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    Investing in the Future

    PMM visits Dave Jones & Son Quality Motor Service to find out why the business believes apprenticeshi ...

    PMM visits Dave Jones & Son Quality Motor Service to find out why the business believes apprenticeships are so important for the industry. Dave and his son Mark’s family- run business, located in ...

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