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    The process of selling a DMF

    Changing a clutch can be lucrative business. Empowered with knowledge and tools, it can fulfil the client ...

    Changing a clutch can be lucrative business. Empowered with knowledge and tools, it can fulfil the client expectation that your workshop can look after them should things go wrong. In this case study, ...

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    How CPD fits into MOT training

    Regular PMM contributor Hayley Pells outlines everything that you need to know about CPD (Continuing Prof ...

    Regular PMM contributor Hayley Pells outlines everything that you need to know about CPD (Continuing Professional Development) and how it fits into MOT training. The original checks that made up an MO ...

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    The role of a good business strategy

    Hayley Pells, Director at Avia Autos, explores the role of business strategy against the backdrop of the ...

    Hayley Pells, Director at Avia Autos, explores the role of business strategy against the backdrop of the pandemic. If you are in business, you will have heard of ‘strategy’ and that it is important, n ...

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    Avia Autos provides bad review advice

    After receiving a bad Google review, Hayley Pells assesses the fallout and the best ways to react to such ...

    After receiving a bad Google review, Hayley Pells assesses the fallout and the best ways to react to such a situation. As you might expect, I was initially extremely upset to receive a one-star review ...

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    Avia Autos considers impact of COVID-19

    Hayley Pells of Avia Autos speculates on the good, the bad, and the ugly within the independent garage se ...

    Hayley Pells of Avia Autos speculates on the good, the bad, and the ugly within the independent garage sector as the effects of COVID-19 start to hit home. For the garage sector, our categorisation as ...

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    Avia Autos wins Motor Ombudsman award

    Avia Autos in Bridgend has been announced as the winner of The Motor Ombudsman’s regional Garage Star Awa ...

    Avia Autos in Bridgend has been announced as the winner of The Motor Ombudsman’s regional Garage Star Award for Wales. The Garage Star Awards were introduced by the Ombudsman to be able to nominate in ...

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    Avia Autos urges communication during lockdown

    Avia Autos implores independents to keep communicating with their customers as the new lockdown kicks in. ...

    Avia Autos implores independents to keep communicating with their customers as the new lockdown kicks in. As we witness the start of a new lockdown, it is important for garages to communicate with the ...

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    Avia Autos explores the benefits of Facebook

    In the second article of a two-part series, Hayley Pells of Avia Autos, explains why Facebook has become ...

    In the second article of a two-part series, Hayley Pells of Avia Autos, explains why Facebook has become a crucial tool for marketing her garage business. Social media platforms dominate internet usag ...

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    Avia Autos outlines approach to resuming services

    Hayley Pells of Avia Autos runs through returning to work and the approach that has been taken to resume ...

    Hayley Pells of Avia Autos runs through returning to work and the approach that has been taken to resume services while making adaptations due to the coronavirus pandemic. Returning to work was surpri ...

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    Do you compute?

    In the first of her articles for PMM, Hayley Pells, owner of independent garage Avia Autos, stresses what ...

    In the first of her articles for PMM, Hayley Pells, owner of independent garage Avia Autos, stresses what she believes to be one of the most dangerous threats to the survival of the independent afterm ...

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