The Blend has unveiled its roster of speakers for the 2024 annual conference and networking event for independent garages taking place on Saturday, 28th September at the Eastside Rooms in Birmingham.
James Dillon of Technical Topics will explore the transformative potential of Artificial Intelligence (AI), demonstrating how it can enhance diagnostics, boost efficiency, and elevate customer service.
Making his fifth appearance at The Blend, John Batten of Auto IQ will outline strategies for long-term success in the automotive sector.
Meanwhile, Jennifer Webb from HR Vitals will address overlooked factors that lead to employee dissatisfaction and provide solutions to foster a more engaged workforce.
Michael Shaikly of Shaikly Motor Company puts the focus on ‘customer profiling’, with tips on how to identify and retain ‘ideal’ customers to maximise profits and create an optimal workplace environment.
Weighing the pros and cons of scaling a business is Paul Griffiths from Elite Land Rover, while Matt Jeffreys of St John’s Garage and RPM Malvern covers the intricacies of acquiring an existing garage, including staff retention and customer poaching challenges.
Nathan Taylor from Walsall Wood Tyre & Service brings practical advice on building a robust online presence, while Louise Baker of Womanic aims to inspire with her vision for shaping the future of the industry.
Addressing the shrinking diesel repair market, Andy Crook of Atomic Success is set to emphasise the need for garages to diversify services and adapt to industry changes to replace lost revenue.
Matt Cleevely of Cleevely Group returns with fresh insights on attracting electric vehicle (EV) owners, sharing strategies and lessons from expanding EV services at Cleevely EV.
Emphasising the importance of standing out in competitive markets, Chay Blyth of Fife AutoTech will urge garage owners to “be a shark in the ocean, not just another fish”.
Dean Lomas of DC Lomas will share his personal journey in “From Rock Bottom to the Very Top.” Dean will recount his journey of overcoming drug and alcohol addiction, demonstrating that business success is achievable even in the face of significant challenges.
Finally, Dan Bridges and Dave Roberts of Castrol and The Race Group will provide practical insights on selecting the right oil and address challenges related to wet belts and diesel particulate filters.
Ray Dilsons, Event Director at The Blend, said: “We’re pleased to have the support of so many distinguished names. They’re bringing a diverse range of topics to the agenda with business strategy, emerging technology insight and fresh ideas for customer service excellence.”
