MAM Software’s Autowork Online platform is bringing efficiency and ease to workshops.
Selecting the right technology for garages and workshops can be vital to their success, it is the driving force behind a business’ efficiency and allows users to spend less time doing administration and more time working on jobs. Saving a few minutes on each stage of a job (estimates, ordering parts, invoicing etc.) all adds up and can lead to hours being freed up every week to focus on revenue generating activity. In today’s market, technology is a necessity to keep up with the competition and deliver the best experience possible for the customer. Customers expect more from workshops than ever before and this trend will only continue. Text reminders, online estimates and electronic health check forms are becoming an expectation and are all only possible with a garage management system like Autowork Online.
Garages and workshops can be faced with many challenges every day which an intuitive software system can overcome, for example, managing schedules and vehicle services can be time consuming. Autowork Online includes a comprehensive repair times database featuring hundreds of common jobs and manufacturers recommended service schedules. Both times and descriptions can be easily incorporated in job cards using any of the pre-defined labour rates. The flow of vehicles through the workshop can also be enhanced using the Work in Progress board in system, it gives a high-level overview of every open job at once, minimising blocked ramps and increasing technician efficiency. Customers not arriving for scheduled appointments can be costly and cause disruptions to daily planning. Autowork Online has an automated reminder system, allowing SMS or email reminders to be sent to ensure customers are aware of their appointment.
Reducing time
When it comes to finding the correct parts, this can be difficult when looking at a vehicle with various fitment options. Autowork Online’s factor parts link will provide fitment information for each available part, so an informed decision can be made, an order placed without having to call a supplier and the ordered parts will be flagged in the diary against the relevant job, the job can also be colour coded to indicate at a glance whether or not parts have been ordered. There is a recorded trail for each part which makes returns easy should it be required.
If a customer has been provided with an estimate for a particular job they may want to proceed with parts of it but defer others. For example, if the customer had come into have their car serviced or an MOT but during the process it was found that the front brake pads were near the legal limit, the customer could choose to leave the brake pads until a later date. Having a garage management system that allows you to first defer this work, and then automatically send the customer a notification via SMS or email to remind them of the deferred work at a later date, can help drive sales, increase profits and minimise losses for the business.
An efficient and streamlined garage management system can save garages and workshops thousands of pounds while at the same time maximising potential profit.
Switching to a new garage management software can be daunting but with a webbased solution such as Autowork Online which is available as a monthly subscription model, businesses can make the move quickly, easily and without the expense of onsite servers. Due to its simple but efficient systems, staff training times are drastically reduced, ensuring technicians are selling or completing jobs as soon as possible, fully equipped with all the information they need to maximise productivity and profitability.
Autowork Online is an intuitive and feature-rich, cloud-based garage management system from MAM Software, which includes all the features required for the end-to-end running of a garage or workshop, from estimate to invoice, every aspect can be managed using the one solution, without the need for additional third-party products helping businesses stay ahead of the competition, today, tomorrow and in the future.
