FixMyCar has launched Aircall’s customer communication and intelligence platform with an AI Voice Agent in a bid to enhance its customer service operations.
The switch brings an AI Voice Agent and automated workflows to the front line of FixMyCar’s customer service operations, with the aim of helping garages and drivers get the help they need faster and create greater efficiency within the company’s customer service teams.
The AI Agent handles routine questions from both drivers and garages and directs calls to the right person. This will mean faster support and responses for drivers and garages, and more time for FixMyCar’s team to focus on the support needing a human touch.
FixMyCar said it has built its business on connecting drivers with trusted local garages. As the network’s grown, so has the need for support which keeps pace with it. Aircall’s customer communications platform gives FixMyCar’s team the tools to do this.
Ben Darby, COO at FixMyCar, said: “Our priority this year is adding value for our garage network and that includes investing in better support. Whether that’s sorting out an issue quickly or helping a garage to win more work, adopting the Aircall communications platform and its AI technology will enable us to drive better response times and simplify how we manage calls. In turn this will help us deliver a more personal and consistent experience for our customers which is a key priority.”
