Which Mechanics do Customers Trust Most?

Which Mechanics do Customers Trust Most?

Thousands of UK homeowners have revealed the names of mechanics they trust the most to work on their car, with tradesmen called Nigel taking the top spot.

UK heating engineer directory, Boiler Guide, has analysed over 13,000 reviews of UK plumbers, electricians, builders, mechanics, carpenters, locksmiths and landscapers from Yell, Google, and their own dataset, to see which names belonged to the nation’s highest-rated tradespeople. 

‘Nigel’ was found to be the name of tradespeople in the UK with the highest star rating, scoring an average review of 4.95 stars out of a maximum of five. ‘Gary’ and ‘Paul’ followed closely behind to make up the final top three.

Last year, Which? revealed that electricians were the most trusted trade indicating that a sparky named Nigel will statistically be the most trustworthy trader in the UK in 2019. 

The top 20 tradesperson names for the UK in 2019 were found to be: 

  1. Nigel (4.95)
  2. Gary (4.94)
  3. Paul (4.91)
  4. Lee (4.90)
  5. Michael/Mike (4.85)
  6. Chris (4.83)
  7. Steve (4.82)
  8. Dave/David (4.81)
  9. John (4.80)
  10. Mark (4.75)
  11. Richard (4.74)
  12. Graeme (4.71)
  13. Gareth (4.70)
  14. Ralph (4.68)
  15. Kelly (4.60)
  16. Tom (4.49)
  17. Liam (4.44)
  18. Dom (4.00)
  19. Maj (3.90)
  20. Jack (3.78)

Kelly was the only female name to be featured in the top 20, at position 15, averaging 4.6 stars out of five. 

David Holmes, founder of Boiler Guide, had this to say about Nigel’s resurgence:

“We understand this research is far from conclusive, however, it’s great to highlight how so many tradespeople are gaining glowing reviews from happy customers. So often people choose to focus on their negative experiences when choosing to leave a review so it’s crucial that the UK’s tradespeople are recognised for the continued hard work they put in – particularly when they do a great job. 

“Positive reviews are integral to new customers trying out a new tradesperson, so we cannot recommend this enough to those who have received good customer service.”

Commenting on the results, Hattie Hasan, the founder of Stopcocks Women Plumbers, adds:

“We’re not at all surprised by the results here. Firstly, we are all too aware of the lack of women and the need for more of a gender balance in the trades. According to the Gas Safe Register, of 100,000 Gas Safe registered engineers, fewer than 500 are female.  

“It’s also not surprising that a female name has made it into the top 20. We regularly hear comments like, ‘I was fed up of not being called back and general rudeness, so I thought I’d look for a female  plumber’. This suggests to us that householders have been trained to expect poor service from tradesmen. We capitalise on people’s expectation that women will provide better customer service and we have a Code of Conduct to make sure we exceed those expectations. Having said that, we have neither Nigels nor Nigellas!”

The full analysis and findings regarding the trusted tradesperson list can be found here: https://www.boilerguide.co.uk/articles/best-customer-service-names


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