Calculating labour recovery rates and accurately tracking performance has not always been the garage industry’s strongest suit. MAM Software recently released its paperless solution, TeamView, to tackle this issue head on.
MAM Software has launched TeamView, its new paperless job card and technicians’ activity tracking add-on for Autowork Online. The module is designed to be an economical solution for garages of all sizes and provides real-time communication between work that is being undertaken and scheduled jobs.
Technicians can access a mobile/paperless job card on a phone, tablet or PC, and there is a workshop manager’s screen for office use. This incorporates drag and drop work assignment and real-time status updates, so if a technician is waiting for a part or for work to be authorised, a manager can see what is happening before quickly and simply reallocating jobs.
TeamView also includes electronic job cards, which allow managers to specify exactly what work needs to be carried out. Technicians can use the app to clock onto a job at the side of the vehicle and record notes on jobs they are working on, leading to time efficiencies across the business.
Garage owners can accurately track the amount of time individual technicians spend working, waiting or idle. This enables them to analyse historical performance and highlight areas of improvement by providing an at-a-glance assessment of utilisation, productivity and efficiency.
“TeamView enables workshop managers to overcome bottlenecks and ensure jobs flow smoothly,” explained Nathan Fothergill, Sales Manager at MAM Software. “The software provides them with the information they need to tweak their workflow accordingly, which will ultimately improve a garage’s bottom line.”
Workshop management potential
Managers can calculate their workshop’s labour recovery rates, as well as those of individual technicians, through the application. This can help to identify areas of improvement in terms of how technicians and the workshop as a whole operate, leading to an overall increase in productivity and profitability.
Workshop managers will be able to use a series of customisable clock-ons, enabling them to track specific activities that technicians undertake on a regular basis. This will not only improve their productivity when working on vehicles, but will also identify any other inefficiencies that exist across the business.
Nathan continued, “The initial feedback we’ve had from customers is that TeamView will be a cost-effective and invaluable addition to their busy workshops. Being able to see at a glance who has clocked on to what job is particularly useful, as is the ability to run reports to analyse the efficiency of each technician.
“Garages can also use the module to determine whether they are under- or over-quoting on jobs. Each technician can be assigned jobs through TeamView, which, alongside a job sheet, should make the workshop more productive.”