Trust and quality customer care are more important values than price when it comes to car maintenance, according to a survey of 350 motorists carried out by online car servicing, maintenance and repair portal Autobutler.
88% of the car owners quizzed in Autobutler’s Danish home market identified trusting their garage and experiencing good, efficient customer service as the most important factors when booking their cars in for work. Cost was the main influence for just 12% of drivers surveyed.
Clive Thorpe, Sales Director at Autobutler.co.uk, comments: “Our focus is very much on working with partners who share our commitment to high quality standards and these survey results show the importance of this approach to delivering great customer service.
“Quality workmanship and trust go hand in hand, and our customers are telling us that it’s what they value most in a garage. While cost is also inevitably a factor, we’re very clear that Autobutler is not about price cutting. Owners who come to Autobutler to book their workshop visits are choosing a first class job that’s good value, not simply a cheap job.”
Autobutler supports this commitment to trust and quality by encouraging customers to rate and review the service they receive on independent ratings website TrustPilot. More than 4,000 motorists have so far awarded Autobutler a ‘five star’ score of 9.2 out of 10 on average.
Quality workshops wanting to share this valuable opportunity to win customers and develop their businesses with Autobutler can sign up for a month-long ‘try before you buy’ trial. Businesses interested in finding out more should get in touch by calling freephone 0808 1682 048, emailing info@autobutler.co.uk or visiting www.autobutler.co.uk.
