TMD Friction has launched a software solution, which has been designed to help garages document and evidence the quality of their work.
Working in partnership with GaraShield, the web-based quality process and documentation platform has been developed in the workshop for the workshop. The solution can be used directly on the vehicle, supports the individual work steps digitally, and offers intuitive operation including:
- The mechanic will find a clear task description with all the necessary process steps for the specific vehicle model, regardless of whether it is an inspection or a repair being carried out
- GaraShield features an interactive user interface: the work steps carried out can be confirmed with a click, and vehicle defects and/or faulty parts can be described and documented with photos
- GaraShield can be integrated into existing IT solutions and this information can be made available in real time to everyone involved: internally to procure the right spare parts and to design the job handover reliably, for example, or externally to inform the customer about the status of their repair at any time
TMD Friction reportedly worked closely with workshops to ensure the tool provides genuine value to their processes in a simple way. Garage Owner, David Poole, who has an in-depth knowledge of everyday working life in a garage, came up with the idea for the digital tool.
He said: “The mechanic working on the lifting platform decides whether a system is good or not. If they are impressed by the processes and the handling, then they will be happy to use it.”
GaraShield aims to help future-proof independent garages by not only helping to increase efficiency, but to also aid new customer business opportunities.
Soeren Kristensen, Vice President Global Marketing & Communication at TMD Friction, said: “As attitudes towards cars change, the fleet business will become increasingly important. Personal contact between the garage and the individual vehicle owners will continue to decline, which means that a key pillar in the customer acquisition process is lost for the independent garages.
“To ensure enough business in the future too, the independents need to win over the fleets, which have very unique requirements when it comes to quality assurance in garages. Transparency is essential if the independent garages are to become an alternative for the fleets in the first place. Only in this way can they prove that they have the required qualifications and work quality, which are the most important criteria when it comes to being competitive.”