Schaeffler has completely redesigned its REPXPERT portal to update the resource created for technicians, workshop owners and parts distributors.
Marketing Communications Manager, Jeff Earl, explained: “After several minor improvements, we are now taking the opportunity to completely overhaul the REPXPERT online portal and relaunch it with a range of major changes, all of which will bring considerable benefits to its many users in the UK and Ireland.
“The new portal, codenamed REPXPERT 3.0, brings together all the information a mechanic needs to carry out their daily work – comprehensive TecDoc based parts catalogue, repair data, product updates and a wealth of technical insight which, thanks to a further improved user interface and global search, are all quick and easy to access.”
Schaeffler REPXPERT Brand Ambassador, ‘The Garage Inspector’ Andy Savva, added: “Giving garages the tools they need to work professionally, efficiently and economically has always been Schaeffler’s goal, which they constantly deliver on and in fact, surpass in most of their customers’ expectations. With the new 3.0 version of the online portal taking things to the next level by adding a significant number of added value features across the board, there really is no reason not to sign up for access to one of the best free resources available to the aftermarket.
“Having what you need in one place is great; but being able to personalise your own dashboard so you have even quicker access to the functions you use the most makes it even better. This is one of the new version’s key features, saving time and making problem solving easier.
“Access to the all-important repair data has been improved, as it has now been combined with the online catalogue data, so users can easily find parts and repair info using a common search function. Installation videos, tips and advice, common warranty issues, examples of component damage and likely causes etc. can all be found with this intuitive new system, which should make accurate fault diagnosis and component replacement a simple ‘best practice’ process. This in turn will help garages become more efficient, improving customer service.
“Accurately identifying the correct parts can also be a problem, so the site now includes access to an updated catalogue system to help reduce selection errors. Powered by TecDoc and continuously checked and updated on a daily basis, the catalogue also includes gearbox, HGV and tractor products to cover the entire UK and Irish aftermarket.
“From a garage perspective, loyalty programmes are also an important part of the customer experience, so news that the popular REPXPERT bonus shop is also being revamped will be welcome to the thousands of members that take advantage of the bonus points found in Schaeffler product cartons. As well as making it easier to collect points using the voucher scanner on the REPXPERT app, there will also be loads of new products to choose from, including a brand new eco-clothing range, tools and consumables from Laser, plus some cool new Blaupunkt gadgets for use in your workshop office.
“And the news keeps getting better, as the points value needed to purchase items across the whole shop have been reduced – so it will be easier for members to collect the points they need to buy the products they really want!”
More information about the new improved bonus shop will be announced soon…
