Schaeffler has introduced a free AI assisted online PartFinder enquiry tool designed to help garages, factors and distributors identify the correct replacement parts they need by streamlining technical support requests.
Available through a link on the Schaeffler online catalogue page, PartFinder allows users to submit part identification enquiries directly online. Once submitted, users receive a unique ticket reference number and email confirmation, ensuring every enquiry is tracked.
The tool has been introduced to support the growing number of technical and product number enquiry calls made to the REPXPERT hotline by workshops and motor factors across the UK and Ireland.
While the technical hotline also remains fully available, the online system offers:
- Free and faster enquiry submission
- Clear tracking through a ticket reference number
- Email confirmation for records
- Easier to follow-up previous requests
- Reduced waiting times during busy periods
PartFinder is said to be useful for workshops needing clarification on vehicle applications, part references or product identification, and by submitting enquiries online, users can provide detailed vehicle information to help the Schaeffler technical team respond more efficiently.
Alistair Mason, Technical Services Manager at Schaeffler Vehicle Lifetime Solutions UK Ltd, explained: “Workshops are busier than ever, so we’re always looking for ways to make our support quicker and easier. The new PartFinder system allows garages and motor factors to submit enquiries online and receive a reference number instantly. This means their request is logged, tracked and handled efficiently by our technical team.”
The REPXPERT hotline remains available for urgent technical support, but Schaeffler encourages workshops to use the free online PartFinder tool for part identification enquiries when possible.
