An IAAF survey of motorists has revealed widespread support among UK drivers for the freedom to choose where their vehicles are serviced and repaired, highlighting the need for sector specific legislation in the automotive aftermarket.
The research, conducted by IAAF, included responses from 1,042 UK drivers and found that 92% of drivers believed they should have the right to select their preferred service provider for vehicle service, repair and maintenance.
Mark Field, Chief Executive of the IAAF, said: “As inflation and the cost-of-living crisis continue to strain household budgets, drivers are increasingly concerned about escalating repair costs, making access to affordable independent garages more important than ever. Ensuring consumers can choose where their vehicles are serviced and repaired is vital for the future of the independent aftermarket. The IAAF is committed to fighting for sector specific legislation that protects this right and ensures fair competition in the repair sector.”
Through its Right to Repair Campaign, IAAF aims to secure changes ensuring the automotive aftermarket remains competitive and accessible to UK drivers, offering an alternative to potentially higher-priced vehicle manufacturer-specific services.
Further findings from the survey revealed 82% of participants support government action to update legislation and protect consumer choice in the automotive repair market.
The data suggests a significant portion of the UK driving population is concerned about being locked into expensive manufacturer-specific service networks, and there is a strong call for legislative intervention to maintain a competitive aftermarket environment.
Respondents identified the most compelling reason for government intervention as the need to lower maintenance and repair costs through effective competition.
Mark added: “The clear message from UK drivers is that they want the ability to choose their repair providers, and they want the government to step in to ensure that they can continue to access affordable, high-quality services. If this right is not protected, we risk a situation where consumers are forced into expensive manufacturer-controlled service networks, ultimately driving up costs for everyone.”
