A survey from FixMyCar has highlighted the challenges drivers face when booking garages, with poor service reportedly the biggest deal-breaker.
The survey of 2,000 drivers revealed 64% said they would not return to a garage if unhappy with the work. It further highlighted cost, transparency, and trust as other major concerns. Over half (56%) were discouraged by high prices, 49% would not return after experiencing poor customer service and 47% said transparent work and pricing is most important to them. More than a quarter (28%) of drivers said they struggle to find a garage they can fully trust.
To build greater transparency and trust in auto repair, FixMyCar has introduced the FixRated network for drivers. This network aims to provide drivers with confidence in their garage bookings as all garages are vetted to ensure they meet high standards of service and can meet more specialist needs such as warranty work.
Geoff Page, from FixRated approved garage Express Tyre and Auto, said: “The concern many drivers have around the reliability of garages is one we share. There are garages out there that make a bad name for us all and as a garage that prides itself on excellent work and customer satisfaction, we want to distance ourselves from that negative stereotype as much as possible. Being part of the approved FixRated network helps us to demonstrate to our customers that we are one of the reliable ones and we will always do our best work for them. There are many hard-working garages out there, and we all want to raise the standards of auto repair to put a stop to the negative driver experiences that impact us all.”
The programme meets the needs of both businesses and consumers for servicing and repairs. Every FixRated garage is assessed for quality and reliability and must adhere to a Code of Conduct. To qualify for FixRated membership, garages have undergone site assessments, held a minimum rating of four stars on Trustpilot or Google, and are registered with an official industry body.
CEO at FixMyCar, Amanda Webb, added: “We’re proud to launch FixRated for UK drivers, making it easier than ever to find garages they can genuinely trust. In an industry where confidence and clarity are critical, our FixRated network ensures that every listed garage meets high standards for quality, transparency, and customer care. Trust matters, especially when it comes to vehicle safety and cost, and we want to give motorists the reassurance they need while shining a light on garages that consistently deliver exceptional service.”
