FixMyCar has unveiled plans to launch FixRated, an approved network of trusted garages, in partnership with The Motor Ombudsman.
The programme will serve demands for business and consumer servicing and repairs. It will provide customers with a choice of garages meeting more specialist needs across aspects such as fleet and warranty work, as well as improving trust and transparency to give drivers more confidence in the booking process.
The approved network will guarantee that all FixRated garages are vetted for quality and reliability and adhere to the Code of Practice established and enforced by The Motor Ombudsman.
As part of the FixRated membership, garages must permit site assessments, be rated at least 4 stars or above on Trustpilot or Google and be a member of The Motor Ombudsman to ensure service quality.
The Motor Ombudsman’s complaint handling process will also be provided as a benefit to FixRated garages and includes in-house and impartial Alternative Dispute Resolution (ADR) service should a complaint remain unresolved via their own internal complaints-handling processes.
Interim CEO at FixMyCar, Amanda Webb, said: “We’re very excited to be announcing plans for our new FixRated network today, in partnership with The Motor Ombudsman. Having the ability to call on the support, expertise, and resources of an automotive authority like TMO, underlines our goal of elevating industry standards. We look forward to working closely with them.
“Garages continue to battle against an unfortunate reputation for being unreliable in honesty and quality, a stereotype that is not reflective of the many hard-working garages we work with every day. FixRated is just one step we’re taking to help combat this for the good garages we know are out there and we look forward to welcoming and supporting those garages onto FixRated.”
