Thinkcar UK’s National Sales Manager Steve Russell shares his top five tips for successful fault diagnosis.
Process: When looking to solve a problem, approach the job in a logical and methodical manner.
The right tool for the right job: One tool won’t do it all, so Thinkcar UK provides a wide variety of kit for many eventualities. Notable examples include the Thinktool Euro Master Lite compact scan tool, along with the Euro Expert 195, Thinkcar Max, X10S, X5 and the Euro Master X.
A whole new generation of AI-powered tools is on the way too with the Thinktool Euro 399 the first device from the range to be released. We also provide a wide array of dedicated EV tools, including the Master CE EVD. This is complemented by the Bolt-On EV Kit.
Talk to the customer: Taking the time to discuss the problem with the customer could provide key pointers, helping you to narrow down the search so you get to the root of the problem.
Take a step back: It will always help if you consider the role that the likely cause of the problem plays in the wider context of the overall system, or the whole vehicle.
A problem shared is a problem halved: The rise of remote diagnostics is a boon for workshops, and Thinkcar UK’s pioneering remote offering has taken the concept to the next level. Workshops send queries to all the other businesses in the network or to a specific garage. Thinkcar’s remote diagnostic solution extends across many of its devices. To access technical support, technicians just tap ‘remote diagnosis’ on their device. Text, images and diagnostic reports can be exchanged throughout. With the Thinktool X10S and X5, video and voice guidance can be offered as well.
