Rotronics shares its top tips for managing you customers’ batteries throughout the winter months.
There is only one route to successfully ensuring that your customers’ batteries are in the best possible condition throughout the year, especially in the winter months, and that is to test and charge.
Half of the batteries coming into your workshop will require some form of attention and charge. If you are the last person to work on any vehicle, make sure that you are the one to prevent short-term failure and help prolong battery life.
Electric vehicles will have reduced range in winter and the battery is still the beating heart of EVs and maintaining those batteries is vital. Rotronics, battery management and technology specialists, have pulled together some easy-toachieve actions for all workshops:
- Test. Test. Test. Every vehicle coming into your workshop needs to have a battery test
- Once you have tested each vehicle, follow the charging and maintenance actions required
- Avoid short-term battery failure by testing and charging appropriately and prolong battery life
- Look at revenue generation options during routing servicing, i.e Charging for Charging
- Fully check each battery for failure, half of all batteries will require maintenance and attention
- Check the regular battery warranty rules; neglect and cyclic issues are not included
- Keep your battery equipment in excellent working condition and make sure it is repaired, calibrated and serviced
- Test and charge any stock batteries on the shelf
If you would like more information on testing and charging technology available, have a look here.
Test and charge service
The Rotronics team recommends offering your customers a simple battery test and charge service, i.e charge for charging, and this would be appropriate for each vehicle coming into your premises. With a few simple steps, you can provide excellent customer service:
- Use a diagnostic battery tester and include this test in your regular winter inspection programme (and all year round)
- Inform your customer if the battery is Good or Faulty i.e no further maintenance is required or there is a need for the battery to be charged or replaced
- Visually inspect the battery for any signs of corrosion or damage of any kind
- Test and charge to keep the batteries above 12.5v as this will help prevent the risk of any sulphation and deep cycling
- Check the electrolyte levels
- Check that the vehicle’s charging system works as it should
