It’s important to stay up to date on the latest in training and technology, especially when it comes to diagnostics. Delphi is here to explain how to do just that.
As the increasing complexity of vehicle systems continues to challenge workshops, the role of diagnostic tools has never been more critical. From routine maintenance to intricate repairs, today’s vehicles require precise and advanced diagnostic capabilities.
“Delphi’s comprehensive solutions empower workshops to turn these challenges into opportunities,” said Luke Garratt, UK technical services manager at Delphi. “By providing cutting-edge tools, extensive technical data, and robust training resources, Delphi enables independent garages to deliver the same level of service as franchised dealers.”
Delphi’s BlueTech vehicle communication interface (VCI) is an example of the brand’s dedication to equipping workshops for the future. This device aims to deliver rapid scan speeds and supports multiple CAN channels, diagnostics over internet protocol (DoIP) as well as CAN FD protocol.
With these features, the BlueTech VCI claims to ensure that workshops are fully equipped to manage the complexities of the latest automotive technologies effortlessly.
Unlocking security gateways
The DS180 also boasts an automated security gateway process, allowing garages to seamlessly service the very latest securityprotected vehicles. Security gateways limit diagnostic functions, allowing only authorised access. It’s a process designed to safeguard connected vehicles from being compromised through hacking.
“Trying to manually gain access through these gateways is incredibly time consuming for busy workshops,” says Phil Mitchell, European workshop solutions manager at Delphi. “Technicians need a vehicle manufacturer (VM) authorisation token for each job, requiring workshops to manage multiple portal accounts and handle the headache of purchasing credits and invoicing. Delphi takes away the hassle by simplifying the whole process. Register once, and we’ll do the rest.”
Workshops using Delphi’s DS180 BlueTech diagnostics tool with DS car and light commercial vehicle software, get direct access to Iveco, Mercedes-Benz and Smart, Stellantis, Volkswagen Group and Volvo, with Renault and Dacia accessible via pass-thru.
The VCI’s pass-thru feature claims to enable independent workshops to perform ECU programming, once exclusive to franchised dealers, while its ‘DTC-assist’ function provides step-by-step diagnostic guidance for technicians.
Ongoing support
Delphi understands that cutting-edge diagnostic tools are only as effective as the technicians who use them. That’s why the company places a strong emphasis on training and support.
“Purchasing the diagnostic tool is just the starting point,” said Phil. “We offer complimentary e-learning diagnostic courses to software license holders, giving them the confidence to undertake complex diagnostic processes.”
Delphi Academy offers a range of training options, from in-person sessions to online courses, ensuring that technicians at all experience levels can benefit from comprehensive education.
In person training
Delphi Academy in Warwick has doubled in size after a £500,000 investment saw it expand into a neighbouring unit, increasing the total space to 1,430 square meters. Addressing industry demand, the extension features brand new state-of-the-art training amenities dedicated to hybrid and electric vehicle education. One such course is Delphi’s ‘Tesla service and maintenance’ training, which offers participants the opportunity to engage in hands-on, practical tasks.
“There are 85,000 additional Teslas entering the aftermarket within the next two years,” said Luke. “As these cars begin to arrive in independent garages, it’s crucial for technicians to understand the unique Tesla service and maintenance needs.”
The Delphi Academy course covers operating Tesla’s service mode, accessing service documents, performing air conditioning and battery services, brake work, tyre repair and replacement, and Teslaspecific wheel alignment and advanced driver assistance system (ADAS) calibration.
Blended learning
Delphi Academy e-learning complements Delphi’s in-person training programs, providing additional online resources for technicians.
The online training is continually updated and now features hundreds of easy-to-use modules with interactive articles, videos, and simulators designed for all skill levels.
“Online learning offers workshops a unique opportunity for the entire team to expand their knowledge of new vehicle technologies,” said Luke. “With 24/7 access, it allows technicians to learn at their own pace, transforming the way they approach onthe- job training and ensuring they stay ahead in a rapidly evolving industry.
“It’s not about choosing between online or in-person training though as we provide a complete training solution that covers a wide range of scenarios and technologies. Our flexible approach combines both online and in-person training, offering technicians and business owners a clear path for skill development and growth.”
Workshops can complete a Delphi Academy ‘needs assessment’ audit, which includes questionnaires and online tests. Based on the results, garages receive tailored recommendations on the training modules suited to each technician.
“The future of diagnostics lies not just in cutting-edge technology but in the skills of the technicians who wield it,” said Luke. “By investing in both, workshops can ensure they remain competitive, efficient, and ready for change.”
Bringing it all together At Automechanika Frankfurt 2024, Delphi unveiled a game-changing solution aimed at transforming how workshops handle diagnostics and repairs – the Delphi DS Hub. It is designed with a clear goal: to streamline the diagnostic process and enhance technician productivity.
“It’s about making life easier for technicians,” said Luke. “The new DS Hub brings everything they need to complete the job into one device.”
The DS Hub consolidates diagnostics, technical data, training, how-to videos and parts catalogues, providing technicians with an all-encompassing, on-the-job solution that meets the diverse needs of today’s busy workshops.
“Our goal is to become the most trusted diagnostics partner in the aftermarket,” said Juan Thomaz, vice president and general manager aftermarket EMEA. “DS Hub is a significant step towards achieving that by combining everything technicians need in one central hub. We’re excited to bring this innovation to the market and see how it transforms workshop operations across the region.”
