Don’t lose out on work to the franchise dealer – learn to negotiate the security gateway with Delphi Technologies Academy.
The Delphi Technologies Academy has added security gateway training, giving the aftermarket an insight that is needed to access and update vital data inside the newest vehicles, and win business traditionally confined to franchised repairers.
For many years, readily available diagnostic tools have allowed mechanics and garages to solve a myriad mechanical issues simply by accessing a car’s onboard diagnostics port.
However, this is becoming more challenging due to newer vehicles (for example, those with self-driving capabilities) requiring secure protection from hackers, who want to access the vehicle’s systems for nefarious gains. To prevent this, manufacturers are using a ‘master’ module sometimes called a Security Gateway (SGW). This module communicates with all the other ECUs in the vehicle, such as those for telematics, climate control and ABS.
The latest course added to the online training platform aims to provide the aftermarket with an insight into how the Security Gateway functions and how it can be correctly negotiated to allow fault-finding and for independents to complete repairs that may usually be reserved for franchised dealerships.
The new content consists of a series of Security Gateway explanation videos, broken up into bite-size sessions that are easily accommodated into a technician’s busy schedule. As with other Delphi Technical Academy training, they assume no prior knowledge and explain the concepts and principles of Security Gateway diagnostics at a very accessible level.
In addition, a second instalment details how to unlock the Security Gateway for Renault vehicles, with participants able to undertake an end test. Once the course has been completed, a certificate is then available that grants the user 0.8 IMI CPD credits.
While fault codes can be read by traditional diagnostic tooling, in order to clear a fault code on a security gateway-equipped vehicle special access needs to be acquired from the manufacturer. The same applies when adjusting settings or installing software updates – any action that writes data to the car requires authorised credentials, sometimes called a ‘token’.
Accessing tokens
Tokens are usually only available through the official OEM service site. Each individual OEM group has its own website – Volkswagen Group has one method, Fiat Chrysler Alliance and so on. The Delphi Technologies Academy training takes viewers through the necessary steps to gain access to the vehicle’s security gateway and get customers back on the road. The ‘how to’ element shows the steps needed to acquire a security token which can then be used with older OBD tools, such as the Delphi Technologies DS150.
Technicians using a Delphi BlueTech diagnostics tool can take advantage of the company’s tier-one relationship with OEMs. The BlueTech unit can access many OEMs’ token requests via a one-time online form, saving technicians the hassle of registering each time they come across a different brand.
Phil Mitchell, Technical Services Manager, Delphi Technologies Aftermarket said: “The hurdles placed in front of independent repairers by a security gateway can seem daunting. Our answer is to simplify diagnostics as much as possible by providing concise, efficient training to empower technicians in a friendly and accessible way.
“Security gateways are a fact of life for OEMs now, and customer security is of the utmost importance. Legitimate access to the vehicle’s systems is still possible, but as with all new innovations, it requires a new approach and fresh learning. We’ve worked to integrate our diagnostic systems and training together, to save the technician valuable time, and enable profitable repair work previously only possible through franchised workshops.”
