A few years ago, PMM ran a guide from Bosch on its KTS diagnostics software, ESI[tronic] 2.0. We thought it would be a good idea to revisit the guide with Bosch and find out what’s changed. In this fourth instalment, we are looking at how to identify known fixes with experience-based repair.
Last time we delved into the time saving potential of the ‘service tasks’ tool. By putting all the tasks your workshop team need to complete right at their fingertips – in seconds – ‘service tasks’ gives your engineers a head-start on the work at hand. While the experience based repair (EBR) – known fixes feature helps them take efficiency to the next level.
With the online knowledge exchange growing by the day, many workshops are turning to Google for their repair instructions. While the internet is a huge data source, many results are unvetted and unverified. Leaving a lot of time-consuming legwork for your team, even if the initial search goes smoothly.
By aggregating knowledge from across a worldwide diagnostic community of 75,000 experts, EBR – known fixes aims to cut out potential hours wasted searching the web. From the technical hotline and internet forums to trending Google searches – the EBR-finder utilises an innovative algorithm to identify common problems from across a wide variety of sources and alert our experienced ESI[tronic] SIS authors of any emerging challenges being experienced in the field. The team then check the entries for plausibility and validate the data to create Bosch-quality content to guide you through the fix.
Found under the known fixes tab, EBR – known fixes allows you to find the right solution in seconds. Once registered, you can freely type any text into our search agent to find common fixes by fault code, symptom, component or keyword.
Ranked by likes
Find the most popular fixes, fast. Thanks to the feedback feature, it is easy for technicians on the ground to rate a fix – helping you to easily see the industry’s best-ranked solutions (Fig.1). It also enables you to have your say on how useful you found a particular fix.
You can quickly and easily search the database of fixes by keyword. Just like you would if you were relying on traditional search engines. The biggest difference? Every result is Bosch approved (Fig.2).
Every Bosch approved fix follows the same format:
Complaint
A brief summary of the issue.
General conditions
A list of any relevant symptoms.
Possible causes
The most common reasons why this fault may occur.
Remedy
The known fix for these challenges.
Quick and reliable repairs are the foundation for excellent results and satisfied customers. With more than 1,500,000 real life use cases – and growing – it’s never been easier to find the right solution for your problem.
As an online service that is updated automatically, EBR – known fixes aims to always bring you the very latest repairs and adaptations from its ever-growing database.
Next month we will discover how the Bosch ESI[tronic]’s service information system – or SIS for short – can guide you from symptom detection and associated trouble code to root cause and rectification.
