The Motor Ombudsman Archives - Professional Motor Mechanic

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The Motor Ombudsman reports rise in cases

|Date: April 26, 2024

The Motor Ombudsman reports rise in cases

The Motor Ombudsman has recorded the highest ever volume of service and repair cases brought by consumers ...

The Motor Ombudsman has recorded the highest ever volume of service and repair cases brought by consumers to its dispute resolution service in a single quarter. Between 1st January and 31st March 2024 ...

April 26, 2024
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The Motor Ombudsman partners with Howden

|Date: April 10, 2024

The Motor Ombudsman partners with Howden

The Motor Ombudsman has announced it has entered into a partnership with Howden to enhance the benefits a ...

The Motor Ombudsman has announced it has entered into a partnership with Howden to enhance the benefits available to both Motor Trade Insurance policyholders, and Motor Ombudsman-accredited businesses ...

April 10, 2024
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Rising costs will be biggest test facing workshops

|Date: January 10, 2024

Rising costs will be biggest test facing workshops

The Motor Ombudsman’s annual service and repair sector survey has highlighted the main challenges worksho ...

The Motor Ombudsman’s annual service and repair sector survey has highlighted the main challenges workshops are set to face in 2024. The Motor Ombudsman’s annual poll of independent garages and worksh ...

January 10, 2024
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The Motor Ombudsman expands New Car Code

|Date: December 20, 2023

The Motor Ombudsman expands New Car Code

The Motor Ombudsman has announced smart UK Automotive Ltd has been awarded accreditation to its Chartered ...

The Motor Ombudsman has announced smart UK Automotive Ltd has been awarded accreditation to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice for New Cars. The ...

December 20, 2023
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Autotech partners with The Motor Ombudsman

|Date: October 12, 2023

Autotech partners with The Motor Ombudsman

The Motor Ombudsman has worked with Autotech Training to equip its case handlers with a foundation of aut ...

The Motor Ombudsman has worked with Autotech Training to equip its case handlers with a foundation of automotive technical knowledge. This is said to be due to vehicles becoming increasingly technical ...

October 12, 2023
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The Motor Ombudsman sees rise in cases

|Date: October 10, 2023

The Motor Ombudsman sees rise in cases

The Motor Ombudsman has seen the highest volume of service and repair cases brought by consumers to its d ...

The Motor Ombudsman has seen the highest volume of service and repair cases brought by consumers to its dispute resolution service in a single quarter so far this year. Between 1 July and 30 September ...

October 10, 2023
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The Motor Ombudsman partners with AA

|Date: July 27, 2023

The Motor Ombudsman partners with AA

The Motor Ombudsman has announced it has formed a partnership with AA Approved Garages. The core objectiv ...

The Motor Ombudsman has announced it has formed a partnership with AA Approved Garages. The core objectives of this latest collaboration are, firstly, to continue to expand both the number of reputabl ...

July 27, 2023
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PMM Podcast records live at Automechanika

|Date: July 13, 2023

PMM Podcast records live at Automechanika

The latest episode of the PMM Podcast is here and this month is all about Industry Insights, recorded liv ...

The latest episode of the PMM Podcast is here and this month is all about Industry Insights, recorded live at Automechanika UK! Aftermarket trade shows offer the perfect opportunity to catch up with l ...

July 13, 2023
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The Motor Ombudsman expands Service and Repair Code coverage

|Date: June 15, 2023

The Motor Ombudsman expands Service and Repair Code coverage

The Motor Ombudsman has expanded the coverage of its Motor Industry Code of Practice for Service and Repa ...

The Motor Ombudsman has expanded the coverage of its Motor Industry Code of Practice for Service and Repair to include mobile mechanics, tyre fitters, and smart repairers. The comprehensive Chartered ...

June 15, 2023
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The Motor Ombudsman sees highest quarterly volume of EV complaints in first three months of 2023

|Date: April 21, 2023

The Motor Ombudsman sees highest quarterly volume of EV complaints in first three months of 2023

The Motor Ombudsman, the Ombudsman dedicated to the automotive sector, has recorded the highest quarterly ...

The Motor Ombudsman, the Ombudsman dedicated to the automotive sector, has recorded the highest quarterly volume of consumer complaints about electric vehicles (EVs) during the opening three months of ...

April 21, 2023
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Increasing costs prove concern for garages

|Date: July 12, 2022

Increasing costs prove concern for garages

A poll by The Motor Ombudsman has shown increasing operational costs have proved the biggest concern for ...

A poll by The Motor Ombudsman has shown increasing operational costs have proved the biggest concern for 79% of businesses since January. The poll looked at the challenges faced by independent garages ...

July 12, 2022
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The Motor Ombudsman outlines plans

|Date: April 25, 2022

The Motor Ombudsman outlines plans

Recently, PMM’s Kieran Nee caught up with The Motor Ombudsman’s Chief Ombudsman, Bill Fennell, to discuss ...

Recently, PMM’s Kieran Nee caught up with The Motor Ombudsman’s Chief Ombudsman, Bill Fennell, to discuss the work the organisation does and what it will be focussing on in the future. Firstly, could ...

April 25, 2022
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Motorists urged to keep up with vehicle servicing

|Date: April 07, 2022

Motorists urged to keep up with vehicle servicing

The Motor Ombudsman has revealed motorists who do not currently have a service plan in place are planning ...

The Motor Ombudsman has revealed motorists who do not currently have a service plan in place are planning to miss or delay their car’s annual service beyond the vehicle manufacturer’s recommended inte ...

April 07, 2022
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The Motor Ombudsman offers latest accreditation

|Date: March 25, 2022

The Motor Ombudsman offers latest accreditation

The Motor Ombudsman has announced the Care by Volvo subscription service has been accepted for accreditat ...

The Motor Ombudsman has announced the Care by Volvo subscription service has been accepted for accreditation to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practi ...

March 25, 2022
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The Motor Ombudsman celebrates online resource

|Date: February 21, 2022

The Motor Ombudsman celebrates online resource

The Motor Ombudsman has announced its Knowledge Base has achieved the milestone of one million views sinc ...

The Motor Ombudsman has announced its Knowledge Base has achieved the milestone of one million views since launching in January 2019. The online resource is designed to make it quicker and easier for ...

February 21, 2022
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