Motor Codes, the government-approved consumer watchdog for the automotive industry, is celebrating a significant milestone for its online customer satisfaction survey tool.
Since its inception in 2009, 500,000 motorists have taken to the internet to evaluate the experience of their visit to one of the 7,500 independent garages, authorised repairers and franchised dealers currently subscribed to Motor Codes.
On the completion of work at any of the outlets who are signed up to Motor Codes’ Chartered Trading Standards Institute-approved Service and Repair Code, owners can submit written feedback and score their experience of the maintenance carried out on their vehicle.
In return for the chance to win a £500 lifestyle voucher, which could cover the cost of a service or repair, owners can assess seven different contact points, from the booking process to the information provided by advisors.
From the data recorded during the past seven years for all surveys undertaken, individuals have rated the booking process, customer service and quality of work at 9.7 out of 10, with the total experience revealed as being an encouraging 9.3 out of 10.
Furthermore, based on the research, the number of people who would recommend the garage to friends and family, the overall opinion of the retailer, and the most recent user comments can be viewed by visiting the ‘Find my garage’ page on the Motor Codes website.
With the portal tailored to smartphone devices, users who are on the move or away from their local dealer can make an informed choice when selecting a garage closest to them. With the added reassurance that it is subscribed to the Motor Codes Code of Practice, they can also make contact with the selected outlet or book in any repairs, servicing or an MOT, all at the touch of a button.
Bill Fennell, Managing Director of Motor Codes, said: “In today’s online era, it is commonplace for consumers to openly rate and leave their comments after either staying at a hotel or eating at a restaurant.
“We applied a similar philosophy a few years ago, and the customer satisfaction survey and garage finder have since proved extremely popular. They are ultimately a transparent way for motorists to either leave feedback or book in any work with the confidence that the quality of service is set to meet Motor Codes CTSI-approved standards.”
