Valeo Service has announced the launch of its omnichannel Help Centre, designed to help distributors and workshops navigate the growing complexity of modern vehicle repairs.
With over 17-million-part references worldwide, finding the right component and fitting it correctly has reportedly become a daily challenge for the industry. Valeo’s service gives professionals instant access to automotive experts via live chat, email, and phone.
Andy Swann, Valeo Division General Manager, commented: “Technical hotlines can often be frustrating, especially when you’re on a tight schedule. Our Help Centre combines expert guidance with speed and reliability. With a trusted net promoter score of 60+, significantly higher than the average automotive hotline rating of 41, it delivers support you can count on, without the usual headaches.”
For distributors, Valeo’s Help Centre aims to act as a safety net at the parts counter, helping with catalogue searches and product queries to provide the exact part match for the vehicle type. Workshops, meanwhile, get answers to questions like “Does it fit this car?” or “How should it be fitted?”, with access to Valeo’s Specialist Club and Tech Academy.
The Help Centre operates Monday to Friday, 9:00 AM to 5:00 PM, and is free for all automotive professionals, including distributors, workshops, and retailers (local charges may apply).
