For independent workshops, chaotic communication and inconsistent scheduling can sap efficiency and limit growth. Mario’s Garage Norwich explains how implementing a garage management system gave structure to bookings, improved customer communication, and supported stronger financial performance.
Taming Chaos in a Busy Independent Garage
Based in Norwich with a team of five across six ramps, Mario’s Garage has built a reputation for quality service and customer focus. But as owner Mario reflects, day-to-day organisation was becoming a challenge before TechMan came on board. Bookings, reminders and updates were managed largely through calls and messages — often to Mario’s personal mobile — which made keeping track of commitments and parts requirements difficult.
Mario, Owner at Mario’s Garage Norwich, explained: “It was a big problem before — calls, messages, everything was a mess. We’d forget bookings, reminders and jobs.”
This informal communication method reportedly increased workload, eroded consistency and constrained opportunities for structured follow-ups with customers.
Choosing a System Centralising Operations
Mario and his team began exploring garage management systems which could centralise scheduling, reminders and customer communication without overcomplicating daily routines. A recommendation from a colleague led him to TechMan GMS.
Despite initial nerves about adopting new technology, the onboarding process quickly put the team at ease.
Mario continued: “At first I was a bit scared, but after a few days I realised it’s so easy to use. Now I can’t imagine working without TechMan.”
Smoother Workflow and Clearer Communication
Since implementing TechMan, the workshop has seen reportedly measurable improvements across the operation. Automated booking confirmations, reminders and customer updates now replace missed messages and forgotten calls, leading to higher customer satisfaction and trust.
Jobs, parts notes and reminders are all tracked in one system, removing confusion and reducing the administrative burden on staff.
The ability to send professional communications, including videos, has also enhanced the garage’s presentation to customers and contributed to stronger loyalty.
Support That Keeps You Moving
Beyond day-to-day functionality, support has been described as a standout for Mario’s Garage. The onboarding specialist provided training and responses to queries, helping the team feel confident using the system from the outset.
For Mario, TechMan has become more than a system, it’s an essential tool bringing structure, improving performance and enableing better work-life balance.
Mario concluded: “I would 100% recommend TechMan. If you want to increase your earnings and reduce stress, you need TechMan.”
