As workshop volumes increase, paper-based systems can quickly hold a business back. JG Motor Services explains how moving to a digital garage management system helped improve communication, efficiency, and day-to-day control.
For many independent garages, traditional paper diaries and handwritten job cards are workable, until growth exposes their limitations. At JG Motor Services, increasing bookings, multiple ramps and a wide vehicle mix were stretching an offline system beyond its capacity.
Job information was spread across paperwork and different computers, making it difficult to maintain a clear overview of daily operations. Owner John explained this lack of visibility was most noticeable during busy weekends, when missed diary entries or unclear instructions could easily occur.
Recognising the need for a more reliable system, the business began looking for a garage management solution supporting growth without adding unnecessary complexity. After reviewing several options, JG Motor Services selected TechMan GMS, prioritising ease of use, workshop practicality and ongoing support.
Implementation was carried out alongside live operations, allowing staff to transition without disruption. According to John, the onboarding process was straightforward, with training and support readily available when needed.
He said: “From start to finish, the setup was easy — and the support was there whenever we needed it.”
One of the most immediate improvements was said to be in communication between the office and workshop floor. Jobs were now created digitally and sent directly to technicians on tablets, removing the need for handwritten notes or verbal handovers.
This approach reportedly reduced duplication and errors, while giving technicians clear instructions before work begins. At the same time, the office team benefitted from real-time visibility of job progress, helping with scheduling and workload management.
Busy periods are where systems are truly tested. With a centralised digital diary and live job tracking, JG Motor Services reports fewer missed bookings and a smoother workflow, even during peak demand.
Support has also proved to be a key factor. For a busy independent garage, access to assistance has been just as important as the software itself.
As shown in the accompanying video testimonial, moving to a digital garage management system hasn’t changed how JG Motor Services repairs vehicles — but it has helped the business operate in a more organised and professional way.
John concluded: “It will help and improve your business — I think it’s the best one out there.”
