FixMyCar has launched Aircall’s customer communication and intelligence platform with an AI Voice Agent in a bid to enhance its customer service operations. The switch brings an AI Voice Agent and automated workflows to the front line of FixMyCar’s customer service operations, with the aim of helping garages and drivers get the help they need ...

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Research from FixMyCar has revealed a significant number of UK drivers remain unclear about essential car servicing. Nearly one in three (31.1%) admit to having skipped an annual service, often due to a lack of understanding of car maintenance, types of services or the associated costs. The survey, which asked over a 1,000 UK drivers, ...

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FixMyCar’s Making Tracks Report 2025, has revealed the cost of car repairs continues to climb, while drivers remain price-conscious. Based on thousands of repair quotes and completed jobs processed through FixMyCar’s nationwide network, the report provides a snapshot of the auto repair market and the changing habits of UK drivers. The 2025 edition highlights how ...

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A survey from FixMyCar has highlighted the challenges drivers face when booking garages, with poor service reportedly the biggest deal-breaker. The survey of 2,000 drivers revealed 64% said they would not return to a garage if unhappy with the work. It further highlighted cost, transparency, and trust as other major concerns. Over half (56%) were ...

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FixMyCar has unveiled plans to launch FixRated, an approved network of trusted garages, in partnership with The Motor Ombudsman. The programme will serve demands for business and consumer servicing and repairs. It will provide customers with a choice of garages meeting more specialist needs across aspects such as fleet and warranty work, as well as ...

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