Longtime workshop professional Dan got in touch with PMM recently to express his dismay at workshops expanding at the expense of the values upon which they were founded.  For most people, a garage is built on trust long before it’s built on bricks and ramps. Traditionally, independent garages grew through and depended on their reputation. Word of mouth was all they had to win new customers and that ...

The post Do garages lose their values after expansions? appeared first on Professional Motor Mechanic.

You may have caught our recent news article about one Lincolnshire garage’s struggles to get their apprentice enrolled at college (spoiler: they succeeded), or you may have caught Director Diana Whetton’s talk at last year’s The Blend event, and if so, you will know that PW Auto Repairs is a garage which goes above and beyond when it comes ...

The post Building a loyal customer base appeared first on Professional Motor Mechanic.