Customer Retention Archives - Professional Motor Mechanic https://pmmonline.co.uk/tag/customer-retention/ The website for motor industry servicing and repair professionals Wed, 16 Sep 2026 13:34:16 +0000 en-GB hourly 1 https://pmmonline.co.uk/wp-content/uploads/2024/06/PMM-Site-Icon-24-36x36.jpg Customer Retention Archives - Professional Motor Mechanic https://pmmonline.co.uk/tag/customer-retention/ 32 32 Why are drivers putting off servicing? https://pmmonline.co.uk/article/why-are-drivers-putting-off-servicing/ Tue, 13 Oct 2026 18:08:47 +0000 https://pmmonline.co.uk/?p=45760 Mechanic inspecting an engine bay and unscrewing the oil filler cap while using a tablet-based diagnostic scanner resting under the raised bonnet.

Garages we’ve spoken to have suggested that over the past year, drivers have started putting off servicing or skipping it altogether. Now, the surveys are confirming it. Kalimex’s marketing whizz Dee Blick FCIM advises garages on how to change customers’ minds. The research says it all. And it’s coming from several trusted sources. UK drivers ...

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