PMM ’s Kieran Nee visited CCM’s Ewhurst workshop to speak to Operations Director Tina Drayson. In this second instalment, Tina discusses the importance of worker welfare and her business mentality. Tina and I ended our discussion in the last issue of PMM discussing the importance of placing the right value on the service you provide customers. For Tina, this goes beyond ...

The post The importance of worker welfare appeared first on Professional Motor Mechanic.

PMM ’s Kieran Nee visited CCM’s Ewhurst workshop to speak to Operations Director, Tina Drayson, about the pandemic and what customer service means in the workshop. One garage whose ethos from inception has been focussed around expansion, improvement and excellent customer service is the Surrey and Sussex-based CCM. In the 30 years since it first began trading, the business has expanded ...

The post What customer service means for workshops appeared first on Professional Motor Mechanic.

Tina Drayson, Operations Manager at independent garage CCM, discusses how business owners and managers can create a motivational and nurturing culture within the workplace environment. A workplace culture is an idea more commonly associated with big corporations, but can this be extended to the independent garage sector? The answer is a resounding ‘Yes!’. Culture is about having a place of work where every member ...

The post How to create a motivational work environment appeared first on Professional Motor Mechanic.

PMM hears from Tina Drayson, Operations Manager at CCM, about how the garage and MOT station has navigated these past months, and what plans the business had in place to manage an MOT season like no other. We knew the first lockdown was coming. At CCM, we had already put together a contingency plan and ...

The post CCM navigates MOT season appeared first on Professional Motor Mechanic.

With the devastating news regarding the outbreak of COVID-19 that has presented an exceedingly difficult challenge for everyone, Tina Drayson, Operations Manager for CCM, explains how they have weathered the storm. At CCM, we put in place in early March a contingency plan, which at that point was all maybes and what ifs. The landscape ...

The post CCM weathers the COVID-19 pandemic appeared first on Professional Motor Mechanic.

PMM checks in with independent garage, CCM, to see what the team is up against in the lead up to MOT season. Operations Manager Tina Drayson highlights the sticking points worth noting. Getting connected With the DVSA adopting a phased introduction to connected equipment, beginning in October 2019 with brake rollers, there are quite a few concerns regarding additional costs to garages. Existing test stations will ...

The post CCM provides MOT advice appeared first on Professional Motor Mechanic.

It’s well documented that women are still being treated differently in business, particularly when it comes to customer-facing roles. Tina Drayson, Operations Manager at CCM, gives voice to the frustrations felt by the women working front of house. Customers are often blissfully unaware of the way they interact with the female professionals working for a ...

The post Women of the trade appeared first on Professional Motor Mechanic.