As the management of Avia Autos is passed to a fresh pair hands, Hayley Pells reflects whether the future of the family garage lies in greater specialisation. Avia Autos has long been a chassis tuning specialist, at certain points making large strides with new technology, but mostly relying heavily on training, experience, and reputation. Avia started life as the Bach Garage, a small ...

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With the ongoing problem of counterfeit parts circulating online and ever more complex issues surrounding vehicle safety and workshop liability, Avia Autos’ Hayley Pells wonders what processes an independent workshop can put in place to ensure they and their customers are safe. Recent concerns highlighted by the latest DVSA vehicle market surveillance Unit have many garage owners asking what more they can do to protect their motorists from potential harm parts that ...

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Avia Autos’ Hayley Pells is conquering the paperwork mountain that accompanies the MOT period with the help of digital solutions. Reducing the amount of physical paperwork that any organisation generates has been a goal for many, but it isn’t as new an idea as you might think. Micronet, an automated office equipment company, has been credited with coining the phrase in 1978. 44 ...

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After having to cancel their book launch due to the fuel crisis, Hayley Pells and Tom Denton sit down to chat with PMM ’s Kieran Nee about learning and the automotive industry and what their aims for this textbook were. At a whopping 578 pages, you can get a fair idea of the scope of the second edition of Automotive ...

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PMM’s Kieran Nee visits Avia Autos in Bridgend, South Wales, to speak to owner Hayley Pells and discover more about what goes on there. Entering Avia Autos, Hayley Pells’ workshop in Bridgend, South Wales, you are immediately struck by something unusual, even unorthodox and an affront to tradition. Unlike most garages, this is a space dominated by calm and quiet. I ...

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If diesel testing shouldn’t leave you fuming, then alternative fuel testing needn’t be shocking. Director of Avia Autos, Hayley Pells explores. As the car parc share of alternative fuelled vehicles increases in both age and number, more will be presented to the independent aftermarket. The subject of previous compulsory continuous professional development and subsequent annual assessment, it is worth continuously refreshing your knowledge of this technology, regardless of ...

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Changing a clutch can be lucrative business. Empowered with knowledge and tools, it can fulfil the client expectation that your workshop can look after them should things go wrong. In this case study, Hayley Pells of Avia Autos explores the decision process involved to sell a Dual Mass Flywheel (DMF). Originally the main family vehicle, the presented 2009 Renault Megane ended up becoming the school run mode of transport. ...

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Regular PMM contributor Hayley Pells outlines everything that you need to know about CPD (Continuing Professional Development) and how it fits into MOT training. The original checks that made up an MOT test consisted of lights, brakes and steering, and here’s a nice bit of MOT history trivia for you: this is the origin of the three triangles in the MOT logo. This simplistic approach to ...

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Hayley Pells, Director at Avia Autos, explores the role of business strategy against the backdrop of the pandemic. If you are in business, you will have heard of ‘strategy’ and that it is important, no matter which industry you operate in. But, what to do about it? One trialled and tested option to develop that strategy and then communicate it, is ...

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After receiving a bad Google review, Hayley Pells assesses the fallout and the best ways to react to such a situation. As you might expect, I was initially extremely upset to receive a one-star review on Google, and it prompted me to understand what I could do as a business owner in an unsavoury situation. What I learnt is that a one-star review can actually be ...

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