BookMyGarage conducts survey into services

BookMyGarage conducts survey into services

BookMyGarage.com has revealed a third of UK motorists (32%) have put off getting their car serviced because of financial restraints caused by the COVID-19 pandemic.


BookMyGarage surveyed 10,000 of its subscribers and also found that a similar number (29%) of drivers delayed servicing procedures because their car had covered far fewer miles during lockdown.

While more than half (56%) used the Government’s MOT exemption to delay the legally required DVSA certification, the number of drivers who have also put off servicing reportedly equates to around 12.5 million cars across the UK’s total of 38.2 million registered vehicles.

Garages are said to be bracing themselves for a surge in jobs as Britain’s car parc gets going again, so BookMyGarage and the DVSA have urged customers to book MOT slots early to avoid the rush.

Further research by BookMyGarage revealed that the amount of additional repair work required by cars booked in for an MOT in July nearly doubled from 25% to 48% over the same period last year, prompting concern over the health of vehicles on the road.

Jessica Potts, Head of Marketing for BookMyGarage, said: “The figures we’ve seen coming through our network of 9,000 franchise and independent garages suggests that the pandemic and lockdown has definitely had an adverse effect on the health of our cars.

“It’s understandable that motorists have wanted to save money during the pandemic, as many have unfortunately lost their jobs, earned less because of the furlough scheme or taken pay cuts. But it’s important that motorists get their cars up to scratch now that Britain’s car parc is moving again.”

Nearly eight in 10 drivers reportedly said they would normally get their car serviced annually even though more than 60% said they had been adversely impacted either financially or personally by the pandemic.

Despite nearly half (47%) claiming that they were concerned about the safety of their vehicle, fewer than four in 10 (38%) were comfortable doing maintenance work on their car themselves.


For more information, visit BookMyGarage.com.

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